Objective:

To provide ongoing technical support and maintenance for Samgroup internal systems, including fixing bugs and adding new features to improve the company’s day to day operations.

Background:

Samgroup.id is a general service and consultation company with a strong presence in Indonesia. Their internal systems are crucial parts of their business and they use them to automate and manage their service records. Samgroup needed our team of experts to help them bring their systems on track by developing new functions, update existing ones, and fix number of bugs their systems had developed over time.

Challenges:

Sam Group does not have in house developers to help them with :

Adding new functionality.
Updating existing functions.
Identifying and fixing bugs.
Providing ongoing technical support and maintenance

Solution:

Our expert software engineers and designers helped to add new function and update existing ones. Our support team provided ongoing technical support and maintenance for Samgroup internal systems. We regularly monitored the systems for any bugs or issues and work to fix them as soon as we identify them. We also made updates to the website to improve user experience, such as simplifying navigation and optimizing the checkout process.

Results:

Our software engineers and IT support efforts were successful in fixing bugs and improving web applications functionalities. The updates and new features also contributed to an increase in the overall company productivity and effectiveness.

The company was also very satisfied with the ongoing technical support and maintenance provided by our team. They reported a decrease in technical issues and an increase in customer satisfaction.

Conclusion:

Providing ongoing technical support and maintenance for a web applications is crucial for keeping it running smoothly and ensuring business operations run flawlessly . Our software engineers and IT support team was able to successfully provide this support for Samgroup, resulting in a bug-free web apps with improved user experience and increased productivity. This case study highlights the importance of regular maintenance and updates for a web applications to ensure its smooth performance and effectiveness.

We will be more than happy to help you with any sort of IT services for your existing web or mobiles applications. Contact us if any is needed.